Let’s get your game back in bloom and you back to beating levels!
Below is a troubleshooting guide to help get your game running smoothly again. ⛲✅
Jump to:
- Fixing Game Crashing or Freezing Issues
- Cooling Down an Overheating Device
- Checking System & Device Requirements
- Clearing Your Cache
- Still having trouble?
🥶 Fixing Game Crashing or Freezing Issues
If your game isn't loading or closing, try these steps in order:
- Restart your device: Turn your device off and on again to refresh the system.
- Check for app updates: Ensure you have the latest version of Reef Busters from your app store.
- Check your battery level: Low battery can cause performance lag, so make sure your device has at least 30% charge.
- Test your Internet connection: Make sure you have a stable connection, and switch between Wi-Fi and mobile data if needed.
- Reinstall the app: Delete and reinstall the app. Your game progress is saved as long you've connected and logged into a game account.
🌡️ Cooling Down an Overheating Device
If your phone feels warm and starts heating up while playing, try these quick fixes:
- Close background apps: Exit all other open applications before playing.
- Unplug your charger: Avoid charging your device while playing, as this generates significant heat.
- Remove Case: Take off your phone case to help the device cool down faster.
- Take a break: If you’ve played for a long time, give your device a 5-minute rest.
📱 Checking System & Device Requirements
We strongly recommend using devices that comply with the requirements, otherwise, you might experience issues with the game.
🛠️ Clearing Your Cache (🤖 Android Devices Only)
"Cache" is a temporary storage spot for app files. Clearing it doesn't delete your progress, it just refreshes the app’s "short-term memory" since it removes temporary files that might be slowing the game down.
Here's how to clear your device's cache:
- Make sure the game app is closed.
- Go to your device's "Settings" ⚙️ and go to "Apps".
- Select Reef Busters from the app list.
- Tap "Storage" and select "Clear Cache".
- Restart the game.
💬 Still having trouble?
If these steps didn't do the trick, please reach out to our Support Team by tapping the "Send Us a Message" button at the bottom of the page. 🦸♂️
Everything is better when it's running smoothly, so let’s keep that device cool and the fun flowing! 🌊